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Popular Questions

These are the shipping rates and return policy.

If you have any questions, please contact us.

1. Can I cancel or update my order? or change my shipping address?

You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email customer@havecstudio.com to cancel an order or update your order information. Havec  jewelry reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

2. How can I track my order?

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with a tracking number. You can enter the tracking number in the provided carrier website for more information.

International orders please expect 3-10 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.

3. I forgot to apply my discount code.

To rectify this, we kindly ask you to contact our Customer Service team at your earliest convenience. Our dedicated team is ready to assist you in applying your discount to your recent order or provide guidance on how to apply it for future purchases.You can reach out to us via email customer@havecstudio.com

4. Do you allow for exchanges or returns?

If you’re not happy with anything about your order with us, we want to make it right! Drop us an email at customer@havecstudio.com within 30 days of getting your goodies, letting us know you need to return or exchange something. Our customer support team will be glad to help you figure out a solution within 2-3 business days. Please note that we do not cover shipping fees for international returns/exchanges. We apologize for any inconvenience.

5. How do I find my ring size?

How to Determine Your Ring Size

Start by cutting a narrow strip of paper or using a piece of string that can comfortably wrap around your finger.

Carefully wrap the paper or string around the finger where you plan to wear the ring, ensuring it fits snugly without being too tight.

Mark the spot where the two ends meet around your finger.

Lay the paper or string flat against a ruler and measure the distance from the end to the mark you made. This number represents the circumference of your finger.

Use the ring size chart* to find your ring size based on the circumference. If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit.

*The size chart can be found on the product description in the product page.

1.Can I cancel or update my order? or change my shipping address?

For our serpentine jade collections and adoption program, orders cannot be canceled. For all other items, you may cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email customer@havecstudio.com to cancel an order or update your order information. HAVEC Studio reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

2.What is the shipping cost and delivery time?

We ship internationally. Enjoy free shipping on orders over $100 USD! For orders under $100, a shipping fee of $15 USD will apply.
Production Time: 1–3 business days
Estimated Shipping Rates: U.S. orders: 6-12 business days U.K. & Europe orders: 6-10 business days Australia orders: 5-10 business days Canada orders: 8-15 business days Rest of the world: 8-20 business days
Expedited Shipping Option Expedited shipping is available for an additional $7 USD, and is offered only to customers in the UK and the US. U.S. orders: 5-8 business days U.K. orders: 3-5 business days
Please refer to our Shipping Policy for more details. 

3.How can I track my order?

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with a tracking number. You can enter the tracking number in the provided carrier website for more information.

4.Why can’t I see any shipping process when I track my order?

Please note that our carrier tracking system may take longer to update. Kindly asking to wait a few days of receiving our shipping confirmation email. For pre-order items, you will not see any tracking info until your package has been dropped at the postal. We really appreciate your patience and understanding.

5.We offer worldwide shipping.

HAVEC Studio is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

6.Do you offer expedited shipping options?

Yes, Expedited shipping is available for an additional $7 USD, and is offered only to customers in the UK and the US. We value your feedback and is exploring the option of implementing faster shipping options in the future.Expedited Shipping Rates: U.S. orders: 5-8 business days U.K. orders: 3-5 business days.

7.Why didn’t I get free shipping even though I spent $100?

The “Free Shipping Over $100” refers to USD. We are sorry for any confusion incurred due to currency exchange. The offer can be found on the top banner of our site.

8.Can I add myself to the waitlist if a product is out of stock?

Unfortunately, we are not able to create a waitlist for out of stock product as the product might be discontinued indefinitely. However, feel free to send us an email at customer@havecstudio.com if you are interested in any out-of-stock style. We will try our best to bring it back if we have enough inquiries about the product.

1.I forgot to apply my discount code.

To rectify this, we kindly ask you to contact our Customer Service team at your earliest convenience. Our dedicated team is ready to assist you in applying your discount to your recent order or provide guidance on how to apply it for future purchases. You can reach out to us via email customer@havecstudio.com.

2.What payment methods do you accept?

At HAVEC Studio, we currently only offer Paypal as the payment method.Your payment will be charged at the time your order is placed, ensuring it’s added to our fulfillment queue, even for items that are made-to-order or shipping at a later date. Please note that once an order is placed, we are unable to modify the payment method or currency.

3.How are refunds processed?

Once your refund has been issued to your PayPal account, you’ll receive a notification from PayPal. It may take 5-10 business days for the funds to appear in your bank account.

4.Will I be charged duties, taxes and any other fees?

Your package shouldn’t be stopped by custom since our packages to your location will have custom&duty prepaid. However, there’s a small chance your package will be charged for custom/duty fee. If this happens, you can send us the receipt and we are happy to refund you the amount. Hope this helps:)

5.Do you offer price adjustments?

Unfortunately, we do not offer price adjustments at this time. We appreciate your understanding!

6.I placed an order but was charged twice.

In rare cases, you may notice two transactions in your bank account after placing an order. Rest assured, this doesn’t mean you’ve been charged twice. What you’re seeing is a pre-authorization request by your bank before the actual payment is processed. One of the transactions will be automatically reversed, and you’ll only be charged once for your order. Please email customer@havecstudio.com if you need further assistance on this.

1.Do you allow for exchanges or returns?

Items from our jade collections, on sale, or custom pieces are final sale and cannot be returned or exchanged. For all other items, please email us at customer@havecstudio.com within 7 days of receiving your order if you’d like to initiate a return or exchange. Our customer support team will get back to you with a solution within 2-3 business days. Please note that for international returns or exchanges, shipping fees are not covered. We apologize for any inconvenience and appreciate your understanding!

2.What is the return & exchange policy?

For items excluding sale items and jade collections, we offer a 7-day return policy. You can request a return within 7 days of receiving your item. To be eligible for a return, your item must be in its original, unworn condition, with tags and packaging intact. Please note that we require a receipt or proof of purchase to process your return. To begin a return, please contact us at customer@havecstudio.com。 Items sent back without prior return authorization will not be accepted.

3.How much is the return shipping fee?

We kindly inform our valued international customers that any costs associated with the return or exchange of items will be the responsibility of the buyer. Due to the complexities and expenses related to international shipping, we are unable to absorb these costs. We understand that this may not be the most favorable condition, but we assure you that it is a necessary measure to maintain our service standards while managing the logistical challenges of international commerce.

4.When will I receive my refund?

To facilitate a smooth refund process for your international order, we kindly request that you provide us with the tracking number or a photo of the package once it has been dispatched. This will allow us to immediately proceed with the processing of your refund upon verification of your return shipment.

5.Are customized pieces eligible for returns?

We do not accept returns or exchanges for customized pieces since each single piece is made to order, unless if there’s a significant delay of your order on our end.

1.Regular Cleaning with Natural Oils

Use a soft cloth or brush to gently remove dust. To keep its luster, mist lightly with water, brush away dirt, dry thoroughly, and then apply a small amount of natural oil for conditioning.

2.Proper Storage

Store your jade in a cool, shaded area away from high humidity. A cool, slightly moist environment helps maintain its natural stability. But avoid overexposure to water. Serpentine jade can absorb moisture, but too much water may damage it.

3.Occasional Hydration

Serpentine jade benefits from slight hydration. Store it in a sealed bag with a few drops of water or use a spray bottle to lightly mist it before sealing.

4.Keep Away from Chemicals

Avoid exposure to chemicals such as cleaners, perfumes, or lotions, as they can damage and tarnish your serpentine jade.

5.Prevent Impact and Sharp Objects

With moderate hardness, serpentine jade can be prone to scratches or chips. Avoid contact with hard surfaces, sharp objects, and other jewelry to protect it from damage.

6.Avoid Excessive Heat and Direct Sunlight/Avoid direct heat and sunlight.

Serpintine jade forms underground and prefers cool, moist conditions. To keep your jewelry in top condition, avoid exposure to excessive heat or direct sunlight.

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