shipping & return

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All Sales are Final

At Havec Studio, we are dedicated to offering the finest quality jewelry. Every piece in the jade collection is carved from natural jade with unique patterns and distinctivematerial characteristics. As a result, all purchases made through Havec Studio are considered final. We do not provide options for returns or exchanges.

48-Hour Window
for Reporting Damages '
or Issues

While we maintain a no return/no exchange policy, we prioritize customer satisfaction, particularly in cases of damaged or flawed products upon delivery. In the rare event your item arrives damaged or defective, Havec Studio provides a 48-hour window from the delivery date for you to report any issues. During this time, customers are encouraged to reach out and our team is here to assist you and resolve any issues promptly.

Process for Reporting Damages or Issues

Contact Us Promptly: Please notify our team within 48 hours of receiving your item at havec_studio@outlook.com , Include your order number, contact information, a detailed description of the issue, and, if possible, photos clearly showing the problem.

Assessment and Resolution: Once we receive your report, our team will quickly review it. If we determine the issue is due to a fault on our end, we are committed to providing an appropriate solution, which may include repair, replacement, or, in rare cases, a refund.

Note on Timeliness: After the 48-hour window, Havec Studio will not be able to address claims related to product damage or issues. We kindly encourage you to inspect your purchase upon arrival.

shipping & return

All Sales are Final

48-Hour Window
for Reporting Damages '
or Issues

Process for Reporting Damages or Issues

embrace the chaos

FIND YOUR HAVEN

shipping & return

All Sales are Final

48-Hour Window for Reporting Damages 'or Issues

Process for Reporting Damages or Issues

embrace the chaos

FIND YOUR HAVEN

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48-Hour Window
for Reporting Damages '
or Issues